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Vision: An Enterprise Center of Excellence (COE) will define Elevance Health enterprise change management methodology and standards, leading to more efficient and impactful change programs. Through governance structure and collaboration, we will formalize opportunities to leverage business change managers, centralize change management resource repositories across businesses, develop an enterprise change champion program for enhanced participation and bottom-up engagement, and allow Enterprise Change Management team to continue delivering comprehensive change management strategy and programming to our most critical enterprise initiatives.

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Goals: Change Management considered essential partner for readiness, adoption and sustainment – integrated with initiatives Changes more successfully adopted Consistent approach with flexibility for each type of change need Readily available model and tools to drive the appropriate commitment and readiness to enable sustainable business results “Hub and Spoke” model – Improved business change skill sets across the enterprise Target Audience: Line of business change leads: Provide visible change leadership in the business and communicate change standards across the organization. Participate in the Enterprise Change COP and cascade change standards through their business initiatives. Enterprise Change agents: Open to all associates through leader and self-nominations. Support enterprise transformational change initiatives and provide team, peer-to-peer support, and share best practices. Activities and Resources: Workshops: Define Enterprise definition of change, create change tools, and methodology/framework Basic and advanced change management topics Learning/Upskilling on effective strategies and approaches Resources: Ready-to-use templates for change management plans Articles, case studies, online courses on change management Digital tools Collaboration opportunities with other change leaders Engagement Activities: Coffee Chat Events Lunch & Learn Series "Change Champion Sessions" Mentorship Program "Change Ideation" Recognition & Celebration:  Quarterly "Changemaker Awards"  Featured Success Stories  CoP Dedicated Member Space Technology and Tools: Teams change community site Teams meetings Digital Pulse community space Digital knowledge library Targeted email campaign Digital space for participation (quizzes, polls, videos, articles) Sustainability Plan: Provide readily available model and tools to drive commitment and readiness. Develop a “Hub and Spoke” model for improved business change skills. Secure ongoing leadership buy-in. Align CoP activities with existing change management initiatives. Adapt and innovate based on member feedback and emerging trends. Incorporate change management into annual business planning. Communication Plan: Phase 1: Awareness and Education (Feb -April 2024) • Target Audiences: Senior Leadership Team, Community Members, Project Managers, Business Teams, All Associates • Messaging: Elevance Health’s CoP empowers us to navigate change smoothly, enhance productivity, and achieve lasting results. Join us to share best practices, overcome challenges, and build a culture of change agility. • Communication Channels: Pulse Articles, Targeted Message Campaigns, Executive Townhall, Interactive Teams CoP Campaign, Explainer Video Phase 2: Engagement and Inclusion (May-June 2024) • Interactive Activities: Coffee Chat Events, Lunch & Learn Series, "Change Champion Sessions", Mentorship Program, "Change Ideation" • Recognition & Celebration: Quarterly "Changemaker Awards", Featured Success Stories, CoP Dedicated Member Space • Feedback & Iteration: Pulse Surveys, Focus Groups, Open Forum Phase 3: Sustainable Growth & Integration (July onwards) • Leadership Buy-in: Secure ongoing support through regular progress reports and showcasing benefits. • Metrics & Measurement: Track key KPIs like participation, change success rates, and associate engagement. • Program Integration: Align CoP activities with existing initiatives. • Adaptability & Innovation: Introduce new workshops, formats, and tools based on feedback and trends. • Champion Network: Establish network of CoP champions across departments to promote participation and act as local resource persons. Launch and Onboarding: • Kick-off event with members (October 2023) • Introductions, community benefits overview, expectations outlined, value of joining, detailed change overview for newer leads, mentorship opportunities Governance and Feedback: • Enterprise Change Lead oversees CoP, Enterprise Change Consultant manages resources • Open forums, surveys, focus groups to gather feedback and make adjustments Next Steps: • Pilot test the CoP with a smaller group. • Partner with change management experts or organizations. • Promote success stories and highlight business impact. • Regularly review and update the plan based on feedback and data.