"I Got my customer service badge!"

"I get to work in the library!?"

Meanwhile...

Baseline skills, asap

The old way

Group Training

One-on-one training

Paper training manual

designing a solution

What do they need to know?

Need to know list

• FWS Rules & Employment Basics
• In Case of Emergencies
• Essential Library Tasks
• Customer Service Basics

How will they learn this?

Considerations

• Parameters of content
• Platform
• How will we know they understand?

Content Parameters

platform: campus cms

• Students already using platform
• Requires support from Campus IT
• Optimized for semester courses
• Difficult navigation

platform: google sites

• Flexible content integration
• Students not already using platform
• Does not require Campus IT support
• Admin Learning Curve

platform: libguides 2.0

• Students already familiar with system
• Internal searching
• Flexible, Self-Paced Content
• Supervisor is Administrator

planned Assessment

• Google Forms Quiz
• Flubaroo Add-on = Auto-Grading
• Credly Certification Badges

Why Google forms + flubaroo

• Instant Feedback for Students via Email
• Partial credit for multiple choice
• List of most missed questions
• Free
• Can print for students with accommodations

credly

• Online badges demonstrate skills/accomplishments
• Can be embedded on Facebook & LinkedIn profiles
• Library Employment Adds Value

construction

Don't reinvent the wheel

presentation matters

Set it free

Don't be afraid to beta test!

Immediate Rewards

check for impact

Immediate impact

• Students complete 4 baseline modules during 1st shift (
• 92%-Average score for new student employees
• Module components reused for searchable online manual
• 70% Less time required for hands-on training for each student

investment

• Roughly 15 creation hours/module
• Modules created during semester lulls
• Estimate 30 minutes each semester for revisions & updates to modules

Obstacles

Looking forward

Check it out!
http://stmary.libguides.com/workstudy

Ashley creek