PRODUCTIVITY THROUGH CONFLICT

Advantages of conflict

• Challenge perspectives and processes
• Forces exchange of ideas
• Increases creativity

Potential causes

• Poor communication
• Incomplete or incorrect information
• Weak management
• Social, cultural or personal differences
• Not enough or too much recognition (leading to perceptions of unfairness)

TIPS TO HELP MANAGE CONFLICT

Have clearly defined job descriptions

Clearly state unacceptable behavior

DETERMINE THE REAL NATURE OF THE CONFLICT

• Is it personal or professional?

SEPARATE THE PROBLEM FROM A PERSON

IF IN THE MIDDLE, LISTEN TO BOTH SIDES

NO RENEGING ON THE AGREED UPON SOLUTION

PICK YOUR BATTLES