Winning Client Service
Published on Nov 18, 2015
No Description
MORE DECKS TO EXPLORE
PRESENTATION OUTLINE
WHAT DO YOU NEED TO DO TODAY
TO IMPROVE YOUR CAREER AND THE AGENCY?
Photo by Marc Crumpler (Ilikethenight)
STANDING CALLS
WEEKLY, BI-WEEKLY OR MONTHLY
SEND OUT A CALENDAR INVITE
REPEAT THE INVITE FOR THE CONTRACT TIME PERIOD
CREATE AN AGENDA
USE GOOGLE DOCS AND KEEP THIS A ROLLING DOCUMENT
THE AGENDA: WHAT THE CLIENT CARES ABOUT
BOTTOM LINE THE MOST IMPORTANT THINGS
USE BULLETS AND KEEP IT SHORT
ASK FOR CLIENT'S AGENDA
SEND AN EMAIL THE DAY BEFORE ASKING FOR THIS
SEND AGENDA BEFORE THE CALL STARTS
A FEW HOURS BEFORE GIVES CLIENT A CHANCE TO READ IT
#3 DOCUMENTED RESULTS
INTERNAL EFFICIENCIES
IMPROVES COMMUNICATIONS
CLIENT KNOWS WHAT TO EXPECT
DOCUMENTS HISTORY OF CALLS
USING ONE ROLLING GOOGLE DOC FOR ALL AGENDAS
HAPPY CLIENTS
HAPPY YOU!
CHALLENGES?
@LISABUYER :)
MAKE A CLIENT HAPPY = GOOD PR
