Why clients Leave

Published on Nov 19, 2015

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PRESENTATION OUTLINE

Why clients Leave...

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1% no longer need you

(due to death, layoff or company closed)
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3% Move

(and are no longer in your area)
Photo by TheMuuj

5% have a new friend

(in the same business - are obligated to use them!)
Photo by -MRGT

9% defect

to a competitor :-(
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14% product DISSATISFACTION

(they leave and don't tell you why!!)

68% Employee attitude

(including neglect, laggardness & complacency )

82%!!!!!!

are due to product dissatifaction & employee attitude! 
Photo by Leo Reynolds