PRESENTATION OUTLINE
When it pays to sweat the Small Stuff
How loading the dishwasher relates to clinic optimization ?
Anyone who’s ever reorganized a dishwasher understands the importance of optimization.
Being slightly obsessive, you might place all the forks in one compartment, all knives in another, and so on to ensure that unloading will be a breeze.
Even though the technology does work of cleaning away the dirt.
Human touch is always required to complete the process efficiently.
What does loading the dishwasher perfectly have to do with your healthcare practice?
The details that staff members may treat as trivial can actually have a major impact on your bottom line.
Details like what language to use when talking with patients over the phone or which process to employ when verifying insurance eligibility.
Conversation or even tone of voice can affect a patient’s satisfaction levels and willingness to return to the clinic.
By the same token, providers want to confirm they’ll get paid for their services before actually providing them.
Both scenarios can greatly impact the practice’s profit margin.
This is why every single step of your practice’s workflow can and should be examined, no matter how small.
Especially in this era of change in healthcare where more technology like EHRs, patient portals
Payment models are starting to shift from PFS to PFP
Providers are faced with penalties for not keeping up with the pace
For example Insurance Eligibility Verification
A lot of EHR vendors will proudly tell you that you can check procedure eligibility and copay in real-time through their technology.
But what happens if there’s an error?
Do you have a workflow in place to regularly check for mistakes and to quickly resolve them?
That’s where Clinicspectrum’s Hybrid Workflow comes in.
In instances where technology does the major lifting, but at some point falls short, we have engineered several tried-and-true processes for clinics to keep operating at maximum efficiency.
Our human element wraps around any existing EHR/PM and works as a perfect virtual back-up to technology and existing team members.
Workflows that will not only make your job easier, but also your business stronger.
Verifying insurance eligibility
We understand that a complex system is only as good as its weakest link
Sometimes it’s the small things that make the biggest difference.
