PRESENTATION OUTLINE
CRM stands for Customer Relationship Management, a CRM is a business tool that helps you manage your relationships with current and prospective customers. Using CRM software, you can easily manage, analyze and track all your marketing and sales data in one place.
CRM software is generally used to improve the productivity, reduce the cost and increase business revenue and profits. CRM software is an all in one solution for all your business requirements..
To manage and track an entire lifecyle of customers, sales, marketing, enquiry and leads, required a CRM software. With CRM software, you can store your customer and sales information in one place.
Almost every industry uses CRM software to improve the productivity, reduce cost and increase business profits.
Top Industries that use CRM Software
Top departments that use CRM Software
Business Benefits of CRM Software
A good Customer Relationship Management Software offers the following benefits. Let's take a look.
Benefits of CRM Software
- Increase sales through better time management
- Identify specific customer requirements.
- Identify which customers are profitable
- Increase productivity of sales team
- Enhance customer satisfaction and retention
- High quality lead generation
- Improve profitability
What CRM Market Report Says
According to Gartner, the CRM software market reached $26.3B in 2015, up from $23.2B in 2014, representing a 12.3% annual growth. The analyst firm forecast the CRM market reaching $36.5 billion by 2017.
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