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We Care

Published on Nov 22, 2015

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PRESENTATION OUTLINE

1.

HYATT REGENCY GRAND CYPRESS

Importance of 'We Care'
Photo by Jupiterimages
2.

AUTHENTIC HOSPITALITY

  • Find out about your guests
  • Be prepared for their requests
  • Change your conversation
  • Log their information
Photo by FulgentKlutz
3.

WE CARE RESOURCES

  • We Care Log in Opera
  • Tweet @HyattVISTA
  • We Care Pocket Sheets
  • CARE line (2273)
Photo by blentley
4.

@HyattVISTA

Photo by Sham Hardy
5.

HOW DO YOU TWEET?

  • iPads will be set up in Operations departments
  • iPads will be set up with our Twitter account
  • In 140 characters or less, tweet about your guest
  • Guest last name, room #- issue/celebration, global id
  • Overnight front office will input into We Care Log via Opera
Photo by StewC
6.

PLEASE FEEL FREE TO CONTACT ME DIRECTLY AT MEGAN.GEDERIAN@HYATT.COM

THANK YOU IN ADVANCE FOR THE CONTINUED DEDICATION OF OUR GUESTS
Photo by andischmeling

Megan Gederian