BUTLER SERVICE

EXECUTIVE FLOOR

EXECUTIVE FLOOR

• Sometimes known as tower,concierge or club floor
• Club floor are designed with large,deluxe guestrooms
• Offer private lounge for chatting,business meeting
• A concierge is stationed on the club floor

EXECUTIVE LOUNGE

• By the use of special keys that allow only authorized guests to enter the lounge
• Include unique amenities,such as fax machine,DVD players,large televisions and computers
• Serves complimentary food and beverage in the morning and evening(High tea/Happy hour).

THE BUTLER

THE BUTLER

• Different levels of hotels offer different level butler services
• Offer services in the club lounge
• Special check-in and check-out,booking meeting room and etc.
• Checking the guests' room

EXCEED GUEST EXPECTATIONS

• Be thoroughly familiar with the profiles of frequent customers,such as name,birthday,allergy,preferences
• Anticipate customers' needs