Trust

Trust defined

Trust means

• You believe in another person.
• In their integrity.
• In their ability.

Why is trust important?

• In work place trust promotes cooperation and effective team work.
• Staff must trust managers and managers must trust senior management.

Strategies for building trust

• Integrity - you say what you mean and you mean what you say.
• Competence - You are aware of your limitations and strengths offering help when you can and resources when you cannot.
• Consistency - people have a sense that you are going to follow through. You have proven that through consistent behavior
• Loyalty - Faithfulness to your friends and your ideals. Supporting friends when you are with them and when you are not.
• Openness - you welcome new ideas and are willing to share ideas with others.

Building trust in relationships

• Keep your promises
• Don't reveal confidences
• Avoid gossip
• Don't boast
• Be willing to stand by a friend or and ideal - loyalty.
• Be realistic
• Develop self competence
• Be honest and trustworthy
• Walk the talk

Self disclosure and trust are reinforcing skills that when practiced can deepen and support personal and professional relationships.

Read chapter opening case

• Was Mary Townsend's disclosure appropriate? Why or why not?
• With so much work being done in teams, in what ways can self disclosure improve team performance.
• Case Study (team trust) You are now a member of the Marketing team at a Fashion brand. Your team works together a line for the upcoming season. You have all put in countless hours, many week nights and some weekends. The team and carefully researched trends to bring the latest trends to the line you have developed. Samples are in production and line sheets for sales are ready. Your group prepares to show the line in Vegas at the Magic trade show in March. Sales will be showing the line with you. When you get to Vegas the buyer for Nordstrom comes to the booth. They shop the line and agree the direction is good. However, as a large account they want to make changes. How do you react to this? Do you insist the line is right the way it is and demand that Nordstrom give it a shot? Do you allow the buyer to rework many items and then force an already over worked staff to create separate samples? Do you call sales aside and develop a compromise? What might that compromise be?

Exercise 3 F

Self Management

What is emotional intelligence

5 components

• Self awareness being aware of our emotions (name a few from the trailer)
• Self regulation - self control, balance
• Motivation - drive from within you not others
• Empathy understanding others - be grateful not guilty.
• Social skills - interpersonal ability. Quiet? What can you do about that? Too chatty what can you do about that? Say things people dislike? now what? etc.