TRAINING AND SUPPORT

SUBJECTS

• APP and Portal Training & Testing
• Bug Rporting
• Process
• FAQ
• Contact Information

pORTAL

• UN/PW
• SMTP
• Company Verbaige
• Access Testing

APP

• Mobile Deployment
• Tips &Tricks
• Discounts
• Shut Off Options
• Complete & Incomplete Invoices

PORTAL

• UN/PW
• SMTP
• Champion Training
• Discounts
• Company Verbiage

BUG REPORTING

CALLSMART@SERVICEMANAGER.COM

• Expected
• Unexpected
• Request
• Steps to reproduce the issue
• Screenshot

PROCESS

• Sales
• Sales Admin
• Production
• Support
• Analyst

FAQ

APPLICATIONS

• Both Portals
• Outlook Calender
• Bill System
• Go to Meeting
• Reflector

APPLICATIONS

• Snap Engage/Messenger
• Zendesk
• JIRA
• Screensteps

CONTACT

• Callsmart@servicemanager.com
• Support@servicemanager.com
• Dedicated Support Phone Number
• Info icon on the App
• Virtual messenger

Untitled Slide