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Tools for Client Relationships

Published on Nov 20, 2015

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PRESENTATION OUTLINE

1.

How to Build Transformational Client Relationships

Beyond Tools and Techniques
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2.

Be Authentic

Know yourself.  Put feelings into words.  Surface Concerns.
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3.

Connect While Contracting

Negotiate wants.  Balance responsibility.  Engage collabortively.  Transfer expertise.
Photo by Scott Hudson *
4.

Connect While Contracting

Negotiate wants.  Balance responsibility.  Collaborate.
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5.

Reconcile Resistance

Observe it.  Name it.  Listen.  Respond in good faith.
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6.

Reconcile Resistance

Observe it.  Name it.  Listen.  Respond in good faith.
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7.

Discover the Real Problem

Question.  Inquire.  Interpret Together
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8.

Promote Possibilities

Encourage exchange.  Offer choices. Involve many.
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appendix

10.

www.FlawlessConsulting.com

Videos - Checklists - Workshops - Expanded Book Content
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11.

Promote Possibilities

Strengths, Appreciative Inquiry,Positive Deviance, Asset-based Development
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12.

Authentic

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13.

Consultant = Helper

  • Engage client.
  • Establish trust, negotiate wants.
  • Ensure balanced responsibility, contract includes scope, collaboration and feedback.
  • Extend expertise.
  • Express observations, but focus on our actions.
  • Enable concerns to surface.
14.

Tools for Client Relationships

Negotiate wants.  Balance responsibility.  Engage collabortively.  Extend expertise.
Photo by Scott Hudson *
15.

Promote Strengths, Gifts and Possibilities

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16.

Reconcile Resistance

Observe it.  Name it.  Be quiet.  Respond in good faith.
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