ROLES OF THE HOST

• Seater/Greeter
• Updater
• Names
• Call Ahead
• Board/Large Party Coordinator

Seater/Greeter

• You are the first and last impression of guests.
• Smile all the time! :)
• Seat guest with bread, silverware and conversation
• Read your Chit correctly!
• Find out if the guest is a first time guest.

1ST TIME GUEST PROGRAM

• Tell them the story!!
• Write them on the clipboard.
• Tell a manager!

SEATER/GREETER

• What if the table is dirty?
• What if the table is sat?
• What if the guest wants a different table?
• What if the party grows?
• What if they aren't a 1st time guest?

SEATER/GREETER

• Make sure you find out if they are a 1st time guest!
• Do y'all come here often? How was y'all's last visit?
• Follow the 10'-4' rule.
• Participate in the host wheel. Why? When?
• Tell each guest three parts of the story!

TEXAS ROADHOUSE STORY

• Fresh baked bread
• Legendary margaritas/ice cold beer
• Hand cut steaks
• Fall off the bone ribs
• Made from scratch sides and dressings

Updater

-update which tables are open
-Work side by side with SA's
-Help with restroom checks and with the large party set ups.

UPDATER

• Update the tables through AGM.
• Sun-Thurs update tables when an SA touches it.
• Fri&Sat update the table when it is dirty.
• Only the Updater and hostesses can touch the AGM.
• Look at table times so you don't double update tables.

UPDATER

• The SA's are your partners!
• Put bread plates on all tables-and pick up large white trash
• Set up large party tables with silverware when asked
• Restroom checks. Sun-Thurs every 30 min.
• Talk to a manager if you have a problem.

Name Taker
-While on a wait-you are the greeter.
-Takes a party's name, # of people and special needs.
-Gives pager.

NAMES

• SMILE-Hi how many? Why?
• Quote times. 1 name=1 minute
• Special need? Add time or large party
• What is considered a large party?
• How is it handled? What if the party adds people?

NAMES

• Checking in call aheads.
• VIP star button
• Assigning tables

Call Ahead
-Takes call aheads
-Makes sure guests understand call ahead.
-Accurate quoting times.
-Constant communication with FOH.

CALL AHEAD

• How do you answer the phone?
• How many times should it ring?
• How long should someone stay on hold?
• How do you handle a large party?
• What if they add to become a large party?

CALL AHEAD

• Need a manager? Which one?
• Always smile on the phone!!😁
• False wait.
• Over quoting.
• What info do I need?

CALL AHEAD

• Give a check in number.
• Always repeat everything
• Who takes large parties?

BOARD

• Maintains rotation
• In control of all tables
• Answers phones during the week

BOARD

• What is rotation?
• Why do we use it?
• How can you fix it if you mess up?

BOARD

• 5 tops, highchairs, wheelchairs
• Pre assigning tables
• Why?

BOARD

• Handling large parties
• Keep up with correct quotes
• Communicate with Updater
• Hold list.

GUESTS

• What if a guest is angry about quote times?
• Guest tells you bathroom is dirty
• #1 priority and focus at the host stand

HANDWASHING

• Warm water
• Soap
• Wash to your elbows
• 20 seconds
• When do I wash my hands?

WHEN WE ARENT BUSY?!

• You can clean! Sweep!
• Restroom check
• Kid service

UNUSUAL SITUATIONS

• Drunk guests
• Fainting
• Rude guests
• Loss of power/fire/tornado
• Choking

TO GOS

• Who is responsible for to gogs

SANITATION

• Use gloves when cutting fruit
• Don't drag a glass through ice
• Place ice under fruit and creamers
• Take silverware to DMO to wash it
• 3 occasions when to wash your hands

SANITATION

• Use sanitizer when cleaning tables
• Sanitizer-red buckets
• Soap-green buckets
• Don't keep towels in your apron
• If you get cut-tell someone!

Bonus question
Explain call ahead seating!
We give a guest a quote time, and they have to be here within that quote time.

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