1 of 31

Slide Notes

DownloadGo Live

Somnio Preso

Cow'ference Preso

View Outline

MORE DECKS TO EXPLORE

PRESENTATION OUTLINE

1.

Untitled Slide

2.

Untitled Slide



Link to Video: https://www.youtube.com/watch?v=JsSv3-EDRWk
Play Video
3.

Wade Lombard

Co-Owner, Square Cow Moovers
4.

The Boss

5.

Untitled Slide

6.

Cherrie Dale

Photo by ldandersen
7.

Where are we today?

8.

Growth in TRUCKS

9.

The BIZ is my BABY

10.

Cow Culture

20+ cultural thoughts (in no particular order)
11.

1. When in doubt, be nice

keep killing them with kindness
look out not in
defer to others
when driving
other movers
Photo by Stuck in Customs
12.

2. This isn't just a cute shirt

literally say it, starts at the top
13.

3. "Over-communication" is a myth

Photo by Official U.S. Navy Imagery
14.

4. commit random acts of wow

be more awesome
Photo by Philerooski
15.

5. You don't have to love our clients

but you'll do a better job if you do...
Photo by reallyboring
16.

6. take ownership

of the client, the problem, the solution, the company
Photo by ecstaticist
17.

7. identify the clients who need extra attention

so they stay happy...and don't sue us...
Photo by kholkute
18.

8. hate customer service

19.

9. Try it from the client's

POINT OF VIEW
Photo by seanmcgrath
20.

10. problems are best handled

RIGHT THIS SECOND!!!!! Why are you still here?
Photo by horizontal.integration
21.

11. old people

are old school...and that's ok.
Photo by Dietmar Temps
22.

12.  No one notices a clean dashboard

go unnoticed...
Photo by downhilldom1984
23.

13. choose your words

"serve", "yes", "absolutely"
Photo by mollyjolly
24.

14.  Grow Rhino Skin

Photo by atubbs
25.

15. What are we selling?

Photo by Eyþór
26.

16. ask clients, movers, & supporters

"How can we serve you better?"
27.

17. know when to fall on your sword

and when to take up for yourself
Photo by JD Hancock
28.

18. find others that care about clients

and pick their brain...till it hurts
Photo by jronaldlee
29.

19. It's not the BIG things

it's the small things
Photo by Jeff Hester
30.

20. Find the dead spots

Photo by dwightsghost
31.

Let's build it right!

Wade Lombard