Smart Communications
Published on Jan 15, 2020
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PRESENTATION OUTLINE
What is SmartComm
- Platform to send transactional communications for Walmart
- One of the few platforms in Walmart used across businesses
- A new communication can be designed and launched in an hour
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Team
- 7 scrum teams
- 3 platform dev teams with BE skills
- 4 communication dev teams with FS and QE skills
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Team
- Entire engineering and portion of product team here
- Team owns the DevOps and ProdOps
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SmartComm - Scale
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SmartComm - Scale
2019 Key Events
- Incident free holidays
- Launched 100+ programs
- Launched XX new emails and XX changes to emails
- Team grown from 8 to 58
- Scaled from 1 to 7 scrum teams
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Key Engineering Metrics
- 99% platform availability
- 99.99% Quality of Service
- 99% deliveryability
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Mission 2020
- Simplify and accelerate the creation of comms
- Build a secure platform with capabilities to manage operations
- Standardize ~1 billion annual transactional emails
- Help customers get the most out of their phones
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High Level Plan
SmartComms 2.0
- Hermes
- Ground up content redesign
- Workflow + Orchestrator
- Self serve - Platform + Analytics
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Hermes
- Rearch SmartComms Platform 1.1(Zeus)
- Azure + Microservices + Containers + Kafka
- Async/Event based
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