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Slide Notes

It's hard when sellers don't hear anything after a showing. eyThey're dying for feedback specifically positive feedback. And since agents know this, they follow the old adage of "if you can't say anything nice, don't say anything" or they say something vague. Here's a guide to help sellers figure out what the buyers are really saying.

Showing Feedback

Published on Nov 19, 2015

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PRESENTATION OUTLINE

FEEDBACK AFTER A SHOWING

MOST AGENTS DON'T GIVE IT WHEN ASKED
It's hard when sellers don't hear anything after a showing. eyThey're dying for feedback specifically positive feedback. And since agents know this, they follow the old adage of "if you can't say anything nice, don't say anything" or they say something vague. Here's a guide to help sellers figure out what the buyers are really saying.
Photo by 4nitsirk

AND THOSE WHO DO DON'T WANT TO OFFEND

RESEARCH SAYS ONLY 11% OF BUYERS GIVE HONEST FEEDBACK
Photo by CENTURY 21®

GUIDE TO INTERPRETING FEEDBACK

WHAT THEY MEAN WHEN THEY SAY ...
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BUYER THOUGHT THE HOUSE WAS TOO SMALL

= THEY FOUND LARGER HOMES FOR SAME PRICE
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YARD IS TOO SMALL, STREET TOO BUSY

= FOUND HOUSES WITH LARGER YARDS, QUIETER STREETS
Photo by Gene Hunt

PROPERTY IS QUAINT

= PROPERTY IS DATED
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NEEDS MORE UPDATING THAN THEY WANT TO DO

= THEY'RE DISAPPOINTED IN THE CONDITION FOR THE PRICE
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DIDN'T LIKE CARPET, PAINT, ...

= IF YOU HEAR THIS MORE THAN ONCE, CHANGE IT

THEY DECIDED THEY WANT SOMETHING NEWER

= BUYERS WILLING TO SPEND 10-15% MORE FOR NEW
Photo by Wonderlane

DON'T LIKE THE FLOOR PLAN

= FLOOR PLAN DOESN'T WORK FOR THEM

PRICE OBJECTIONS ARE GENERALLY DISGUISED IN DIFFERENT TERMS

AND NO FEEDBACK MEANS THEY'RE NOT INTERESTED

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