HOW TO RUN AN OFFICE EFFECTIVELY

1. COMMUNICATE

• Good listening skills
• Conflict resolution skills
• Effective writing and verbal communication skills
• Lead by example
• Ability to delegate

2. BE ANALYTICAL

• Always look for better ways to do things
• Can a new process be put in place or can the process be altered
• Document the process
• Ensure all staff understand the process and the need for professionalism

3. BE CUSTOMER FOCUSSED

• Customer service should be put at the heart of everything we do.
• Customers include parents, pupils, support staff, teachers, SLT and outside agencies
• Manage peoples expectations

4. HAVE A VISION

• Focus on key deliverables short term and long term
• Communicate this with your team
• Motivate your team to ensure all working on the same page
• Identify barriers to progress
• Recognise that your team is your greatest asset

5. STRONG IT AND ADMIN SKILLS

• Keep accurate records on school IT systems
• Use IT to support the key deliverables
• Recognise where skill knowledge can be shared and updated
• Strong admin skills

QUESTIONS ?

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