SCENARIO QR123 DOH/EZE

FLIGHT DIVERTED TO MVD DUE TO PREGNANT LADY MEDICAL CONDITION
(DELAY: 3HS)

FLIGHT DIVERTED TO MVD DUE TO PREGNANT LADY MEDICAL CONDITION

• Action plan in Montevideo operations (Notice and coordination with GHA in charge of the operation in MVD, medical services and ambulance for the pregnant woman, fuel loading)
• Briefing between QR and GHA staff, new arrival time, special customers to take extra care.

FLIGHT DIVERTED TO MVD DUE TO PREGNANT LADY MEDICAL CONDITION

• We advise passengers at check-in about the delay.
• Strengthen request for phone contacts (MNDU) so that the NDU can act accordingly in the future.
• We give notice to catering so that enough snacks are provided in the departure gate.

FLIGHT DIVERTED TO MVD DUE TO PREGNANT LADY MEDICAL CONDITION

• We inform the contact gate for updates every 30’.
• On departure gate area we make announcements every 30 minutes informing all the updates.
• In VIP lounge a QR employee informs all Business Class passengers one by one of what happened and keeps them updated.

DUE TO OIL LEAK ON ENGINE N°2
FLIGHT RESCHEDULE
3 MORE HOURS OF DELAY

DUE TO OIL LEAK ON ENGINE N°2 FLIGHT RESCHEDULE 3 MORE HOURS OF DELAY

• General announcement about new situation and then every 30’ for any update.
• Provide MATO for diner to all customers.
• Inform all customers at VIPs lounge one by one.
• Special attention to customers requiring assistance or special needs.
• Always providing consistent and professional service to passengers.

FLIGHT DECLARED UNSERVICEABLE
(NEXT UPDATE IN 8 HOURS)

FLIGHT DECLARED UNSERVICEABLE (NEXT UPDATE IN 8 HOURS)

• J/C customers are offered to travel with OAL or to be transferred to tomorrow's flight.
• Y/C are transferred to tomorrow’s flight.
• To all customers who will travel on next available flight we offer transfer, accommodation and facilities.