Putting Empathy to Work

Published on Aug 21, 2017

Practical empathy training in the workplace. Slides from the "Empathy at Work" workshop, including situational exercises and scripts to use with your team to enhance team dynamics, collaboration, productivity, and happiness at work.

PRESENTATION OUTLINE

Empathy at Work

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EMPATHY

  • Ability to relate to others
  • Non-judgmental
  • Respect for varied opinions
  • Big picture thinking
  • Collaboration
Benefits of empathy in a conscious business

What does it do for the company?

  • Leadership
  • Diversity
  • Brand identity
  • Customer service
  • Sales
  • Loyalty
A leader who exhibits empathy is more approachable and develops trust in her team, this trickles down to customers and even competitors. When the entire team practices empathy the rewards can be quite significant at work and at home.
Photo by anvosa

What does it do for me?

  • Increased self-worth
  • Confidence
  • Performance
  • Collaboration
  • Happiness
  • Respect for others
When we feel heard, we feel more valuable. When we listen to understand we develop trust and can collaborate more openly. A happy team is good for everyone!

WHAT ABOUT FRIENDS AND FAMILY?

  • Deeper relationships
  • Reduced stress
  • Listening ability
  • Everybody's happier
Empathy enhances communication and reduces the stress that misunderstandings cause. When we are relaxed, everything is easier, isn't it? See Daniel Siegel's book Brainstorm for great tips on an empathic approach to teeanagers.

Do the work

Let's talk about some practices we can easily do at work to increase communication and empathy for others.
Photo by judy_and_ed

Situational Exercises

Each of these exercises can be done one on one or with a team. The goal is to develop open communication, trust and, of course, empathy.
Photo by jens johnsson

EXAMPLE SCRIPTS

Scripts are available for the exercises to use when you need them. Practice is key to being able to put these techniques into action when confronted with a situation that triggers you.
Photo by eelke dekker

QUESTIONS?

Q&A period. If you have further questions feel free to reach out by email, phone or direct message.
Photo by Derek Bridges

ABOUT JANET

  • 20+ years Entrepreneur
  • CEO/author/coach/trainer
  • Stanford Center For Compassion
  • UCLA MARC
  • SIYLI Engage
  • Janet@JanetFouts.com
  • 415.990.3991
  • @jfouts