Practical empathy training in the workplace. Slides from the "Empathy at Work" workshop, including situational exercises and scripts to use with your team to enhance team dynamics, collaboration, productivity, and happiness at work.
A leader who exhibits empathy is more approachable and develops trust in her team, this trickles down to customers and even competitors. When the entire team practices empathy the rewards can be quite significant at work and at home.
Empathy enhances communication and reduces the stress that misunderstandings cause. When we are relaxed, everything is easier, isn't it? See Daniel Siegel's book Brainstorm for great tips on an empathic approach to teeanagers.