PRESENTATION OUTLINE
"You might be hearing me,
but you're not listening."
HEARING
The vibrations of sounds waves on the eardrums and the firing of electrochemical impulses in the brain.
LISTENING
Paying close attention to, and making sense of, what we hear.
LISTENING and critical thinking
The difference between the rate at which most people talk
(120-150 words/min)
and the rate at which the brain can process language
(400-800 words/min).
3. Jumping to conclusions
4. focusing on delivery and personal appearance