EFFECTIVE COMMUNICATION

Learning other cultures nonverbal/body languages

GESTURES CAN CREATE VERY DIFFERENT REACTIONS IN DIFFERENT Cultures. One should be cautious in using and interpreting them. Example: thumbs-up indicates approval in North America, however in Iran and Ghana it is a vulgar gesture.

When interacting with businesspeople in other cultures, it is always wise to follow their lead.

Seek Common Ground- when cultures clash, look for solutions that respect both cultures.

Be aware and flexible in learning to become more competent. Strive to associate with people from different cultures can further broaden our intercultural competence.

3 PROCESSES/ATTITUDES TO BROADEN COMPETENCE:

• Descriptiveness
• Nonjudgementalism
• Supportiveness

Show an interest in trying to understand other cultures.

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English is dominant in business but proficiency may be limited among nonnative speakers of English.

10 TIPS FOR BETTER UNDERSTANDING

• Learn foreign phrases
• Use simple English
• Speak slowly & enunciate clearly
• Observe eye messages
• Encourage accurate feedback

CONTINUED....

• Check frequently for comprehension
• Accept blame
• Listen without interrupting
• Smile when appropriate
• Follow up in writing

Effective written messages-
Familiarize yourself with accepted channels of communication.

WHAT TRANSLATES WELL:

• Consider local styles
• Observe titles & ranks
• Use short sentences & paragraphs
• Avoid ambiguous expersions

CONTINUED.....

• Strive for clarity
• Use correct grammer
• Cite numbers carefully
• Accommodate the reader in organization, tone, & style

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Reference
Guffey E. M., & Loewy D., (2011). Effective communication in intercultural settings. APA business communication: Process and product-globe (7th ed.). Mason, OH: South-western.