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IM Ch5

Published on Nov 22, 2015

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PRESENTATION OUTLINE

Consumer Behaviour

Chapter 5
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CULTURE AND MARKETING

  • Consumers buy meanings
  • Marketers Communicate meanings
  • Consumers Goods?
  • Vehicles for cultural meanings
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CULTURE AND CONSUMER

  • Hierarchy of needs
  • Institutions
  • Culture-based values
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ISSUES TO CONSIDER

  • Psychological processes
  • Involvement
  • Perceived Risk
  • Loyalty

RISK?

How do we know?

Consumer's dissatisfaction
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CB in Cross Cultural Perspective

  • Global Perspective
  • Imported Perspective
  • Ethnic Perspective
  • Cultural Meaning Perspective
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ETHNICITY AS IDENTITY

  • Assimilation
  • Integration
  • Separation
  • Marginalization