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Interneer Customer Support

Published on Nov 19, 2015

interneer

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PRESENTATION OUTLINE

1.

CUSTOMER SUPPORT

INTERNEER
2.

Untitled Slide

3.

Needs
Care
Problems
Better
Value

Photo by `James Wheeler
4.

"Your most unhappy customers are your greatest source of learning" ~Bill Gates

Photo by World Economic Forum
5.

CS SURVEY SEPT 2013

  • Helpful: 69%
  • Resolution: 46%
  • Listen: 46%
  • Response: 53%
6.

Untitled Slide

  • Personal Service
  • Efficiency
  • Knowledge
Photo by Save Coney Island Coalition
7.

CS SURVEY MARCH 2014

  • Helpful: 84%
  • Resolution: 84%
  • Listen: 84%
  • Response: 91%
8.

Documentation

Photo by KJGarbutt
9.

Helpdesk

iPad Mobile App
Photo by bengrey
10.

Publish

Photo by RLHyde

Lenin Mar