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Go Crucial

Published on Nov 26, 2015

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PRESENTATION OUTLINE

GO CRUCIAL

GETTING WHAT YOU REALLY WANT

ADAPTED FROM...

OUR GOAL TODAY

share strategies on handling crucial conversations
Photo by Socceraholic

DEFINE CRUCIAL

opinions vary, high stakes, strong emotions

CRUCIAL ELEMENTS

Photo by Nanagyei

1. WHAT DO I REALLY WANT?

FOR MYSELF? FOR OTHERS?

TARGET : BEST FOR ORGANIZATION

less controversial, minimizes distrust of motives
Photo by sgs_1019

not what you must give, but the effort you choose to give.

DON'T WANT:

CONVINCE, CONTROL OR COMPEL OTHERS.

Avoid Silence or Violence

SILENCE DEFINED: MASKING, AVOIDING,WITHDRAWING.

HOW DO WE GET WHAT WE WANT?

instead of what we don't want getting us?

2. HOW TO REBUILD

relationships destroyed by poorly handled conversations
Photo by The U.S. Army

MAKE IT SAFE

TWO WAYS TO ACCOMPLISH A SAFE ENVIRONMENT.

BUILD MUTUAL PURPOSE

CARE FOR OTHER'S GOALS AND BUILD TRUST

Build Mutual Respect

RESPECT DIFFERENCES AND SEEK SIMILARITIES

STRATEGIES TO REBUILD

Offer a sincere apology

ADDRESS MISTAKE(S) THAT HAVE HURT OTHERS

CONTRAST

Photo by giev

Create Mutual Purpose

4 WAYS TO ACCOMPLISH THIS
Photo by ksunderman

Make public commitment to

achieve mutual purpose
Photo by Haags Uitburo

Ask people why they want

what they are pushing for.
Photo by ATIS547

INVENT A HIGHER PURPOSE THAT MOTIVATES

more than the conflict.
Image source: http://goo.gl/BrbSi

AVOID SUCKER'S CHOICES

IT IS ABOUT THE AND SOLUTION

3. CPR APPROACH

CONTENT -> PATTERN -> RELATIONSHIP
Photo by _cyrilvallee_

First Offense

DEAL WITH THE CONTENT OF WHAT HAPPENED.

Second Offense

Deal with a pattern of behavior over time.

Third Offense

FOCUS ON THE DAMAGED RELATIONSHIP AND LOSS OF TRUST.

4. PRACTICE

exploring scenarios

HOLD UNPRODUCTIVE TEAM MEMBER ACCOUNTABLE.

scenario #1
Photo by vinnie7

AVOID SUCKER'S CHOICE

scenario #2
Photo by squacco