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Delivers excellent service

Published on Nov 18, 2015

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MORE DECKS TO EXPLORE

PRESENTATION OUTLINE

1.

OMNI CHANNEL

IMPLICATIONS & OPPORTUNITIES....
Photo by Sergei Golyshev
2.

A SLOW DEATH?

OR A GENERATIONAL SHIFT?
Photo by onkel_wart (thomas lieser)
3.

ADVANTAGE WAITROSE?

EMBRACING THE INTERNET....
Photo by Ulrik.S.C
4.

21ST CENTURY BOY

EVOLVING CONSUMER EXPECTATIONS...
Photo by ecstaticist
5.

WORLD cLASS sERVICE

Photo by Nina Matthews Photography
6.

MORRISONS

A RECENT EXPERIENCE
Photo by Bradford Timeline
7.

CUSTOMER SERVICE

A BEHAVIOIR
Photo by floato
8.

EVERY INTERACTION

IS A MOMENT OF TRUTH
Photo by Vivares
9.

SERVICE AS A POINT OF DIFFERENCE

RITZ CARLTON CASE STUDY
Photo by neilalderney123
10.

WAITROSE

WELCOME TO THE NEW WORLD
Photo by Sprengben [why not get a friend]
11.

CUSTOMER OF THE FUTURE

Photo by Stuck in Customs
12.

Untitled Slide

Robert Waite