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LIO Management Training June 2014

Published on Nov 20, 2015

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PRESENTATION OUTLINE

1.

Law in order

Management Training
2.

EMOTIONAL INTELLIGENCE

Photo by kevin dooley
3.

WHY?

  • Increased sales
  • Better recruiting
  • More effective leadership
  • Higher customer service
  • Impact overall performance
Photo by ATiwolf
4.

CONTROL BEHAVIOUR

EVERYONE HAS EMOTIONAL TRIGGERS
Photo by Jesse757
5.

REHEARSE

MENTALLY PLAYING OUT A SCENARIO WILL HELP YOU TO PREPARE
Photo by wwwuppertal
6.

SOLVE A PROBLEM

FORCE THE BRAIN INTO ACTION
Photo by mfhiatt
7.

ESCAPISM

GO TO YOUR HAPPY PLACE
Photo by Lapse of the Shutter
8.

WAIT

BEFORE SENDING EMAILS
Photo by Robert S. Donovan
9.

WALK AWAY

FROM TENSE SITUATIONS
Photo by skoeber
10.

MAKE A CONSCIOUS DECISION

TO SPEAK WITH DECORUM IN EMOTIONALLY CHARGED SITUATIONS
Photo by Sasquatch I
11.

EMOTIONAL INTELLIGENCE

ASSESSMENT
Photo by Sukianto
12.

DETECTION

BEING AWARE OF OTHERS' EMOTIONS
Photo by trvance
13.

REGULATION

ABILITY TO MAINTAIN POSITIVE EMOTIONAL STATES
Photo by symphony of love
14.

INFLUENCE

ABILITY TO AFFECT OTHERS' MOODS, THOUGHTS AND BEHAVIOURS
Photo by Yoko ❥ (Paulina)
15.

EXPRESSION

ABILITY TO COMMUNICATE DESIRED EMOTIONAL STATES TO OTHERS
Photo by Brandon Heyer
16.

EMPATHY

ABILITY TO FEEL WHAT OTHERS ARE FEELING
Photo by Rampant Gian
17.

AWARENESS

THE DEGREE TO WHICH YOU SEEM IN TOUCH WITH YOUR EMOTIONS
Photo by Andreas-photography
18.

Any questions?

Thank you

Genevieve Walter