Consumer Stats
Published on Dec 10, 2015
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PRESENTATION OUTLINE
__% of consumers have bailed on a transaction or not made an intended purchase because of poor service experience
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80% of the companies say they deliver superior customer service
__% of people think these same companies deliver it
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8%
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__% of unhappy customers will not willingly do business with you again
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91%
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__% of buying experiences are based on how the consumer feels they are being treated
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70%
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People tell an average of 9 other people about a good experience, and tell about __ people about a poor experience.
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__% of people would try a new brand or company for a better service experience
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60%
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__% of customers agree that smaller companies place a greater emphasis on customer service than larger companies
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Resolve a customer issue in their favor and they will do business with you again __% of the time.
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