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COMPLAINTS

Published on Nov 23, 2015

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PRESENTATION OUTLINE

COMPLAINTS

Best Process
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Write Down the Details

Date/Time, Direct Quotes, Non-Verbals, Witnesses

Think the Best

Before You Believe the Worst

Gather the Facts

Who, What, Why, When, Where, How
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Find Data

Run Reports, Copy Evidence, Find Patterns 
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Witnesses

What did they see and hear?
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You will find...
it is Just what you thought
not as Bad as you thought
or worse than you could
Imagine

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After Review,
the Facts will lead you
in the direction you
need to go
and to
make the Decision
you Need to

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