TRANSPORTATION AND VALET

Valet supervisor

VALET SUPERVISOR

• Serve as a key point of contact for guests and efficiently respond to guest enquiries
• Provide vehicle services including but not limited to parking and safekeeping of guest transportation
• Deliver and safely store guest car keys Stay current and up to date with all hotel services as well as special events

VALET SUPERVISOR

• Ensure orderliness and safety guidelines around the lobby and front door areasProvide support to management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and guest service
• Maintain a clean, healthy, and safe working a (more...)

VALET

• Ensure guests are greeted upon arrival, tickets are given promptly and cars are parked •Ensure that cars are delivered within 5 minutes upon guest request •Maintain an up to date knowledge of the hotel services and respond to guest queries •Ensure effective handover is done upon duty start, gaining information from earlier shift colleagues

VALET

• •Make control tours at the main door ensuring that cleanliness is at maximum level •Forward all guest complaints or problems to Superiors •Maintain and safeguard all guest car keys and record every car parked •Establish and maintain good public relations with guests while meeting or exceeding their expectations

VALET

• •Ensure that airport / crew transportation flow is maintained effectively if applicable •Treat all clients and colleagues in a polite and courteous manner at all times •Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner

PERSONAL SKILLS REQUIREMENTS

VERY IMPORTANT

• Reliable and a safe driver, who stays calm under pressure
• Young minded individual
• Outgoing and friendly attitude

COMPETENCIES

• Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Customer Focus Adaptability Teamwork

WOW FACTOR

HOW TO IMPROVE

• According to complaints:
• Don't charge
• Learn the guest name and car
• Good driver for transportation
• Follow schedule for transportation
• Learn the guest's activities to prepare the car on time.
• Free Car wash