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Creating the Ultimate Customer Experience

Published on Nov 18, 2015

Presentation about creating the ultimate customer experience in healthcare, whether it's acute care or long term care. Hospital, nursing home or assisted living...research shows the ways to create better outcomes for customers!

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PRESENTATION OUTLINE

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The Ultimate Customer Experience

Denise B. Scott
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One in a million

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VIDEO

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We have a chance!

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What makes people tick?

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Our Values

Integrity, Communication, Respect & Excellence
Photo by Tom Haymes
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Untitled Slide

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Our mission is to provide services that avoid deficiencies and lawsuits regardless of what the residents want.

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Psychology of Service

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Perception is Reality

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Behavioral Science

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Bad News First

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Combine the Pain

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Give Choices

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Provide Rituals

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Finish Strong

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Employee Engagement

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Employee Engagement

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Actively Disengaged

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Moderately Engaged

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Actively Engaged!

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Change

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Inspire
Motivate
Transform
Engage
Enhance

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Create
Innovate
Sustain

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What I Do Best

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Impact

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Companies of Effective Leaders

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Inspiring=Effective

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Why wait?

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Keep in Touch!

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