Quality in a CRP Environment

So, what do we have here?

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• Quality is necessary
• A QC policy is necessary
• An overview of your CRP
• A statement - how you work
• Your Org Chart will be a start

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• The plan of work
• Purpose and scope of each product
• Does your org structure fit?
• What are your quality goals?
• Management buy-in

Choose a Representative

• Quality surveillance
• Plan for correction 
• Plan for prevention
• Internal / external comm

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• Describe your QC training
• What about records?
• We all need policy statements
• Metrics are not scary
• It's a tough job, but....

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• Correction means fix the defect.
• Corrective action – Taken to eliminate the cause of defects
• Preventive action – Taken to eliminate causes of potential defects 
• Metrics, or counting, shows where you are and heading
• Sure, but what about some details?

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• Answer the critical questions regarding communication.   
• Who communicates daily/weekly at the delivery level? 
• Who communicates at the contract level?
• Who deals with quality issues? 
• Who schedules extra/periodical work? 

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• Who can spend money (the customer’s and yours)? 
• Who deals with emergencies and how?   
• What will be measured?
• Why are we measuring it? 
• How will it be measured? 

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• How will it be recorded/reported? 
• What are the acceptable limits? 
• Where are the warning tracks set? 

What are we recording?

• Why are we recording it? 
• How will records be used? 

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• Record information that might change frequently. 
• Record information/instructions that are useful infrequently here
• Provide additional information for specific issues/ actions.

Purposes of Document Control Edit

• Provide version control for process owners
• users with assurance they are using the correct version
• Provide users with a mechanism for suggesting improvements
• Yes, bass guitar players are very cool

Thank you!