CREATE BODY LANGUAGE THROUGHOUT THE TRANSACTION THAT LETS THE PATRON KNOW YOU CARE

AVERAGE RESPONSE TIME SHOULD BE 30 SECONDS

PROVIDE AN ESTIMATED WAIT TIME FOR DELAYED RESPONSES

WE WERE ALL YOUNG ONCE.

ASK QUESTIONS AND END ALL TRANSACTIONS WITH AN OPENING

RATHER IN-PERSON, CHAT, OR PHONE THE PATRON CAN'T READ YOUR MIND

USE SHORT, CHOPPY SENTENCES ESPECIALLY IF YOU ARE GIVING DIRECTIONS

TRY TO ANSWER AS BEST YOU CAN, BUT DON'T BE AFRAID TO USE A REFERRAL

UNDERGRADUATE-UPPER UNDERGRADUATE-GRADUATE