Team Huddle

Let's start!

• What are you grateful for?
• Setting intentions
• Stucks
• Fun Fact
• Pass it on!

Meeting Agenda

• Agent Scheduling
• How can we help?
• Quality researching and gifting
• Targets
• Tips
• Ask

Agent Scheduling

To spread coverage

By redesigning and strategically arranging teams.

Shifts

• Team Rita 6am - 3pm
• Team Kylie 9am - 6pm
• Team Vanessa 9am - 6pm
• Team Alejandra Hernandez 12pm - 9pm
• Team Erica Medilo 3pm - 12amTeam Regina 9pm - 6am
• Team Regina 9pm - 6am

How can we help?

Key Performance Indicators

• Productivity
• Quality
• Availability

Productivity

• Exceeds expectations (5 gifts per hour)
• Meets expectations (4 gifts per hour)
• Improvement needed (

Quality

• Exceeds expectations (31-35 score)
• Meets expectations (26-31 score)
• Needs improvement (

Availability

• Exceeds expectations (30+ hours/week)
• Meets expectations (20 hrs min/week)
• Needs improvement (

Observable Actions

Communication

• Available and responsive on Slack during shifts. Asks questions and gives ideas during meetings.

Knowledge

• Demonstrates comprehension of skills, processes and competencies to complete their work.

Initiative & Independence

• Generates ideas and takes action to seek info to solve problems or help out. Able to work with little or no supervision. Can make decisions based on existing guidelines.

Teamwork

• Works well with other members of the team without friction. Always reliable and displays genuine commitment.

Quality Gifting

Accurate Info

• Things every profile should have

Social Media

• Did you find it all?

Tagging

• Are your tags accurate? Concise?

Match Products

• Do you have variety? Do they relate to the interests?

Targets

Gifts per hour

• Four gifts per hour
• 12 minutes per gift

Proposing

• Get everyone on the team proposing

TIPS&tricks

ASK