Reach Out to Students

Communication Broken

• Email? 
• Social Networks: Fractured
• Print?  Really
• How

Student Voice Report 2013

• UITS can do alot.  I seem to know very little of it.
• UITS doesn't do a good job of informing people of the services available.
• This survey is the first time I knew that these technologies existed.

UITS Student User Survey 013

• Quote 2
• Quote 3

If Your Technology Goes Unnoticed.....



Does it have value?

What is Proactive Support?

Pilot Student Outreach Program

• Resources
• Impact

How?

The Beginning...

• Tabling
• Cold Calling
• Student Organizations
• IT Unit Leaders

Networking

Momentum!

Pilot to Program

• Resource Scope
• New Impacts
• Magic

Support Center Synergy

Not Just Reactive

Gartner Field Research 2013
"The game has changed, but most IT organizations are playing by old rules......

.....Old sources of IT value.. cost management, maintenance and SUPPORT have been dispersed to external players and users. What is valued is take a step up!

Questions?

Reach us at:

• Cathy O'Bryan (caobryan@iu.ed)
• Momi Ford (moford@iu.edu)
• Michele Kelmer (mkelmer@iu.ed)