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Customer Service

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PRESENTATION OUTLINE

1.

CUSTOMER SERVICE

UNIT 1 OPERATIONS
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2.

WHAT MAKES GOOD CUSTOMER SERVICE?

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3.

PROVIDING GOOD SERVICE

  • Provide relevant information
  • Advise customers
  • Provide a variety of payment options
  • Delivery
  • After sales service
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4.

CONSEQUENCES OF GOOD SERVICE

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5.

Consequences

  • increased sales
  • customer loyalty
  • reputation
  • more effective workforce
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6.

costs of better service

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7.

costs

  • increased training
  • more staff/longer hours
  • more equipment
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8.

Untitled Slide

Mark Jenkins