Benchmarking

Your Turn

Benchmarking is the process of identifying highest standards of excellence

Benchmarking is the process of identifying highest standards of excellence

for products, services or processes, and then making the improvements necessary to reach those standards, often called best practices

3 Types of Benchmarking

• Internal - best practices within your organization

3 Types of Benchmarking

• Internal - best practices within your organization

3 Types of Benchmarking

• Internal
• Competitive - identifying & studying the best practices of your direct competitors & assessing how yours compare

3 Types of Benchmarking

• Internal
• Competitive
• Functional - studying the processes, products & services of other organizations (not necessarily competitors) & identifying best practices with the purpose of learning & improvment

3 Types of Benchmarking

• Internal
• Competitive
• Functional

Purpose of Peer2Peer Benchmarking

• Share Ideas

Purpose of Peer2Peer Benchmarking

• Share Ideas
• Address nuts & bolts solutions to problems

Purpose of Peer2Peer Benchmarking

• Share Ideas
• Address nuts & bolts solutions to problems
• Identify best/emerging practices where applicable

Your role as a facilitator!

Promote discussion from each person

Guide & direct open, honest communication

Your job is not to lecture, dominate or be the subject matter expert!

Steps to take

Identify yourself & explain purpose of discussion

Have each person introduce his/her self, company, title, & primary job responsibility

Enlist a volunteer to be the scribe

Start discussion with topic & have each person give 1 or 2
points they would like to discuss

Have scribe make a list of these points.

Vote on top points to discuss first

Remember goal is participation of entire group, not one single member

Encourage those reluctant to participate with non-threatening questions

What do you think?
How does your company do it?

Have you ever had...
What do you love about...
What drives you nuts about...

How would you apply this...
What keeps you from doing this...

What works for you regarding...
How do you feel about...

15 minutes before the end, have group summarize big ideas

Re address the initial points they wanted to cover

Determine 3-4 key tips, conclusions, benchmarks, ideas

Ask Scribe to record these 3-4 take-aways on provided summary sheet

Leave tips on table for F4SS to collect.

Tips to consider

Disagreements can occur. Keep opinions directed at topics not people.

If topic gets sidetracked, judge value to overall topic, have group vote to continue or return to main topic

Thank everyone for their participation. Invite for further discussion after session.