Benchmarking

Published on Feb 17, 2016

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PRESENTATION OUTLINE

Benchmarking

Peer2Peer Roundtable Discussions

Your Turn

What is benchmarking?
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Benchmarking is the process of identifying highest standards of excellence

Benchmarking is the process of identifying highest standards of excellence

for products, services or processes, and then making the improvements necessary to reach those standards, often called best practices

3 Types of Benchmarking

  • Internal - best practices within your organization
Photo by Leo Reynolds

3 Types of Benchmarking

  • Internal - best practices within your organization
Photo by Leo Reynolds

3 Types of Benchmarking

  • Internal
  • Competitive - identifying & studying the best practices of your direct competitors & assessing how yours compare
Photo by Leo Reynolds

3 Types of Benchmarking

  • Internal
  • Competitive
  • Functional - studying the processes, products & services of other organizations (not necessarily competitors) & identifying best practices with the purpose of learning & improvment
Photo by Leo Reynolds

3 Types of Benchmarking

  • Internal
  • Competitive
  • Functional
Photo by Leo Reynolds

Purpose of Peer2Peer Benchmarking

  • Share Ideas
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Purpose of Peer2Peer Benchmarking

  • Share Ideas
  • Address nuts & bolts solutions to problems
Photo by mikecogh

Purpose of Peer2Peer Benchmarking

  • Share Ideas
  • Address nuts & bolts solutions to problems
  • Identify best/emerging practices where applicable
Photo by mikecogh

Your role as a facilitator!

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Promote discussion from each person

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Guide & direct open, honest communication

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Your job is not to lecture, dominate or be the subject matter expert!

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Steps to take

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Identify yourself & explain purpose of discussion

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Have each person introduce his/her self, company, title, & primary job responsibility

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Enlist a volunteer to be the scribe

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Start discussion with topic & have each person give 1 or 2
points they would like to discuss

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Have scribe make a list of these points.

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Vote on top points to discuss first

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Remember goal is participation of entire group, not one single member

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Encourage those reluctant to participate with non-threatening questions

What do you think?
How does your company do it?

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Have you ever had...
What do you love about...
What drives you nuts about...

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How would you apply this...
What keeps you from doing this...

What works for you regarding...
How do you feel about...

Photo by Leo Reynolds

15 minutes before the end, have group summarize big ideas

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Re address the initial points they wanted to cover

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Determine 3-4 key tips, conclusions, benchmarks, ideas

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Ask Scribe to record these 3-4 take-aways on provided summary sheet

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Leave tips on table for F4SS to collect.

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Tips to consider

Disagreements can occur. Keep opinions directed at topics not people.

If topic gets sidetracked, judge value to overall topic, have group vote to continue or return to main topic

Thank everyone for their participation. Invite for further discussion after session.

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Jeff Hurt

Haiku Deck Pro User