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Customer Service Guide

Published on Sep 13, 2016

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PRESENTATION OUTLINE

1.

Customer Service Guide

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2.

I will do my best to help you

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3.

I apologize for the situation

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4.

I understand how frustrating this is

I would be frustrated too
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5.

Let me see if I can find a way to work this out

or find the right person to help us work this out. 
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6.

I am so sorry I cannot do (...)

Because (short & reasonable reason)
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7.

However this is what I CAN do

explain so customer sees some benefit
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8.

Do what you promised

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9.

Follow up to make sure it happens

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10.

I am sorry, I have not had a lot of experience with this type of situation

I am going to find a higher up who can hopefully help us
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11.

I am sorry I was unable to help you

I will find a manager for you to talk to.
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Tron Jordheim

Haiku Deck Pro User
https://www.facebook.com/app_scoped_user_id/10204820561463776/