FAU Libraries Website

Session Objectives

• Website Statistics
• User Experience Exercise
• New Website
• What happens next
• Questions

Our website statistics are scary

• 83 links total
• repeat links
• avg. page visit lasts 5 mins 6 sec
• 64% bounce rate

New Insights

• 53% new/47% returning
• top pages: med, jupiter, ILL
• nearly 15% on mobile

Untitled Slide

Top 8 Homepage Links

• Library Catalog - 12%
• Staff Homepage - 1.4%
• Indexes/Databases - 1.3%
• MyFau - 1.3%
• Interlibrary Loan -1.1%
• Blackboard - 0.9%
• Subject Guides - 0.8%
• EZ Proxy - 0.7%

User Experience Exercise
Card Sorting

Stats

• 4 sessions
• 6 volunteers
• many questions
• few answers

Quotes from students during card sort

• "When you say media center, I think of the library, that the media center is the library"
• "Are course reserves when a course is full and you get put on a waiting list?"
• After completion, one student told me the exercise was "very challenging"

Our website is not just difficult to navigate, the content itself is difficult for our users!

Results were varied

• more user testing needed
• incorporated patron suggestions
• library jargon is a huge problem

New website!

New website

• 19 links are to be relocated
• It's responsive (mobile friendly)
• Data from analytics were used
• The template and styling came from the university
• It still needs a few tweaks

Drum roll please....

Untitled Slide

http://omniupdate.fau.edu/library/ index-test.html

Whats next

• Fix minor issues
• Roll out to library list
• Pop up for current homepage
• Go live before the students start (8/17)
• All new revisions will be incremental
• Department homepages will be next

Questions/Concerns