Managing Conflict with clear expectations
Published on Feb 16, 2016
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PRESENTATION OUTLINE
Daren Connor
ASI Assistant Director - Facility Operations - University Union
What are the impacts of your actions?
Take 100% Responsibility
Programs & Facilities
can generate conflict.
Conflict resolution
Relationships come first, the work follows.
Setting expectations is critical in relationships.
Tales from the Field
Examples of different approaches and outcomes
Rec Center Gym
Throwfest
Big fun, big mud, big mess
Leading Peers
Expectation management
Relationships 1st - work follows
- Interview - set stage
- HR orientation - legal
- New Employee Training
- 30 day review
- Check-ins with Supervisors
- Shadowing/checklists/CITA
- Annual Reviews
- Meetings with training topics
- Scheduled team trainings
