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Discovery & Diagnosis

Published on Mar 21, 2014

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PRESENTATION OUTLINE

1.

Diagnosis/discovery

Dynamics & Tools
Photo by Antonio Viva
2.

stance...

It Matters
Photo by Camera Eye Photography
3.

Diagnosis

Implies Illness and Finding Cures
Photo by Ano Lobb. @healthyrx
4.

discovery

What Can We Uncover?
Photo by Desert Rivers Audubon
5.

Filters

WHAT LENS ARE YOU USING?
Photo by RLHyde
6.

Frameworks

Help Us See With Fresh Eyes
Photo by deqalb
7.

assumptions

WHAT DO WE FAIL TO NOTICE?
Photo by GIANTsqurl
8.

stories

WHAT STORIES DO WE TELL? WHICH DON'T WE?
Photo by -MRGT
9.

Alignment

WHERE ARE WE RELATIVE TO GOD'S PURPOSE?
Photo by davedehetre
10.

objectives in discovery

  • Increase Energy & Purpose
  • Improve Effectiveness, Health, & Clarity
  • Increase Capacity For Learning
  • Move From Abstract to Concrete
  • Reduce Anxiety About Action
Photo by Caucas'
11.

discovery process

  • Identify Presenting Question
  • Assess Readiness
  • Select Dimensions & Scope
  • Identify Stakeholders
  • Data Collection Method
Photo by Chase Alias
12.

presenting issue

Is it a Technical or Adaptive Issue?
Photo by n3v3rv0id
13.

readiness

Is this the Right Time/Right Issue/Right Cost?
Photo by Cameron D. Mitchell
14.

Dimension

What Level Of Listening Is Needed?
Photo by Jason A. Samfield
15.

Theory u

OPEN MIND - OPEN HEART - OPEN WILL
Photo by Stuck in Customs
16.

stakeholders

BOTH CUSTOMERS AND COMPETITORS
Photo by NVarchitect
17.

discovery methods

  • Survey
  • Interview
  • Focus Groups
  • Records Review
  • Direct Observation & Intuition
18.

process the data

Collect, Funnel, Summarize, Analyze
Photo by o.tacke
19.

Make the data breathe

  • Communicate Results to Participants
  • Make Recommendations
  • Communicate To Wider Audience
  • Make Decision About Next Steps
  • Implement
Photo by rshartley

Ann Fleming, M.Ed.