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Discovery & Diagnosis

Published on Mar 21, 2014

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PRESENTATION OUTLINE

Diagnosis/discovery

Dynamics & Tools
Photo by Antonio Viva

stance...

It Matters

Diagnosis

Implies Illness and Finding Cures

discovery

What Can We Uncover?

Filters

WHAT LENS ARE YOU USING?
Photo by RLHyde

Frameworks

Help Us See With Fresh Eyes
Photo by deqalb

assumptions

WHAT DO WE FAIL TO NOTICE?
Photo by GIANTsqurl

stories

WHAT STORIES DO WE TELL? WHICH DON'T WE?
Photo by -MRGT

Alignment

WHERE ARE WE RELATIVE TO GOD'S PURPOSE?
Photo by davedehetre

objectives in discovery

  • Increase Energy & Purpose
  • Improve Effectiveness, Health, & Clarity
  • Increase Capacity For Learning
  • Move From Abstract to Concrete
  • Reduce Anxiety About Action
Photo by Caucas'

discovery process

  • Identify Presenting Question
  • Assess Readiness
  • Select Dimensions & Scope
  • Identify Stakeholders
  • Data Collection Method
Photo by Chase Alias

presenting issue

Is it a Technical or Adaptive Issue?
Photo by n3v3rv0id

readiness

Is this the Right Time/Right Issue/Right Cost?

Dimension

What Level Of Listening Is Needed?

Theory u

OPEN MIND - OPEN HEART - OPEN WILL

stakeholders

BOTH CUSTOMERS AND COMPETITORS
Photo by NVarchitect

discovery methods

  • Survey
  • Interview
  • Focus Groups
  • Records Review
  • Direct Observation & Intuition

process the data

Collect, Funnel, Summarize, Analyze
Photo by o.tacke

Make the data breathe

  • Communicate Results to Participants
  • Make Recommendations
  • Communicate To Wider Audience
  • Make Decision About Next Steps
  • Implement
Photo by rshartley