Introduction to knowledge management

Why should I sit here and listen when

I have enough works/problems to deal with

Knowledge management is not on top of my list

To give you some ideas on knowledge management

To show you what you need to do to get the benefits

KM is NOT the solution to all problems!

So what is knowledge?

There is no universal agreed definition yet

For simplicity, knowledge can be understood as skills, experiences,

Knowledge is largely personal

Knowledge is highly contextual

Commonly classified into two categories: tacit & explicit

• Tacit knowledge - Stays in people heads and hard to articulate and codify.
• E.g. How to communicate with a customer.
• Explicit knowledge - Easy to articulate and codify
• E.g. How to descale a coffee machine.

Most of the valuable knowledge is tacit

This classification implies different strategies

Why do we need to manage our knowledge?

Our jobs become more and more

We need the right knowledge to

We need new knowledge to

What happens if we don't manage our knowledge?

More time will be spent on looking for knowledge

Resources are wasted on reinventing the wheel

Critical knowledge just sits somewhere and is not being used

Critical knowledge walks away when people leave

What is in your head when you hearing the term

Knowledge management: Approaches or practices that

So what do we do?

Connect people to people & people to information

Think about the problems that you have

Ask

I am here to help

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Now tell me one thing that