CONFLICT RESOLUTION & DIVERSITY

"WIN WIN APPROACH"

• changing the conflict from adversarial attack and defence, to co-operation.
• powerful shift of attitude that alters the whole course of communication.
• A win/win approach rests on strategies involving:
• - going back to underlying needs, - recognition of individual differences
• - attacking the problem, not the people.

EXAMPLE: NEGOTIATING

• You and the person at a car dealership bargaining over the car price.
• You find a price that's negotiable.
• The car dealer gets payed and you have a car!

CREATIVE RESPONSE APPROACH

• Turns problems into possibilities.
• Consciously choosing to see what can be done.
• You can take a conflict and turn it into a possibility.

EXAMPLE: FAILING A TEST

• You failed a test, and your teacher does a review over the test.
• Instead of being upset you are happy because the teacher lets you make it up.

MANAGING CONFLICT

• Question 3
• The win win approach Is about negotiating until you find a resolution.
• The creative response approach is about turning a
• problem into an opportunity.
• We have never used this approach before.

VOCABULARY

• Racism-racial discrimination
• Hate-related words- disrespectful words dealing with race, religion or gender.
• Scapegoating- blaming something on a certain group.

VOCABULARY 📚📖

• All those words relate to our project because.. .
• Those three vocabulary words can cause problems that need solutions.
• You can use the win win approach and creative response approach to solve the problems
• Those vocabulary words can create.

ANY QUESTIONS?