Problem
- Those word searches yield far too many options
- Personalization technology isn't personal enough for fashion
- The current retail pipeline is built around buying, not shopping.
- Women don't enjoy the experience of shopping online.
1. We shop for clothes visually, being led by our personal preferences, tastes and style, whether we know it or not. Words assume we shop according to specs (27" inseam, boot leg cut, dark denim). That speaks more to the buying part of the pipeline. Not the 'shopping experience.'
2. When we walk into a store, we automatically curate what our experience will be. We shut out what does not fit our style and tastes and instead go touch what we love/are drawn to.
3. Personalization tech works when it's a Harry Potter book and you might like...the next book in the series. It doesn't work with fashion because we're not asking the right questions. We're not asking 'why' people bought a certain item. We're only focused on 'what'. And exactly because I just bought a red shirt, means that I don't want another pink shirt identical to it. So stop telling me I do! We all of this data intelligence and now
it needs a layer of human intelligence (art + science).
4. assumes that we know what we want to buy, at least in broad outlines and that's not how women shop. that's how men shop. by specs.