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To boldly go... to the

Published on Mar 25, 2016

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1.

To boldly go... to the

Business Librarians Association Conference 2014
Photo by djwudi
2.

Rockets!!!

Photo by Stuck in Customs
3.

National Space Centre

Exotic Leicester
Photo by mattedgar
4.

Customer Service Excellence

Leeds
Photo by jurvetson
5.

Untitled Slide

  • Similar to Investors in People
  • 2 way communication crucial
  • Not just front-line
  • Knowing and Listening to people
Photo by write_adam
6.

Space management

Birkbeck, The Hive, Skills Hub
Photo by robertpaulyoung
7.

Untitled Slide

  • Occupeye system at Birkbeck
  • ID free seats!
  • AA batteries
  • Student sabotage
  • Underoccupation...
Photo by *nacnud*
8.

Untitled Slide

  • £60 million  for the Hive
  • Library service combined with other services
  • Books interfiled, some restrictions
  • Longer opening
  • Skills hub: for uni and community
Photo by NASA's Marshall Space Flight Center
9.

Vendors

Selling our souls for free wine...
Photo by Gray Lensman QX!
10.

EBSCO

  • What they bring to the table...
  • eBooks, Discover
  • Visible support
  • Tech that works
  • BSC: BLA discount for alumni
Photo by Ken_Lord
11.

FT.com

  • The hardest job ever!
  • Change in market
  • Buy our overpriced offering!
  • Negotiation is futile...
Photo by gainesp2003
12.

Emerald

  • Emerging markets case studies
  • Learning zone: study skills
  • Authors: how to guides
  • New CHEST agreement
Photo by Marcus Vegas
13.

Bureau van Dijk: Orbis

  • Kosovo
  • Burma
  • Turkey
  • Afghanistan
  • Algeria etc...
Photo by davedehetre
14.

Others

  • Euromonitor: Buy Passport!
  • Lexis Nexis: Buy Nexis!
  • ProQuest: Who should do training anyway?
  • ABI: more resources (Euromonitor & EIU reports)
Photo by ChaoticMind75
15.

Employability

Hull, DeMontfort
Photo by NASA's Marshall Space Flight Center
16.

Untitled Slide

  • 79% to uni for employability
  • Graduate skills shortfall
  • Hull way curriculum 2016
  • Hull Awards
Photo by NASA Goddard Photo and Video
17.

Untitled Slide

  • Grad skills licence
  • Had to broaden focus
  • Top-down buy-in
  • Promotion
  • Student buy-in
Photo by NASA Goddard Photo and Video
18.

Information Literacy

Jane Secker
Photo by guccio@文房具社
19.

Untitled Slide

  • DL is IL
  • Digital natives - complacency. Still gaps!
  • IL / Learning Development- 2 sides, same coin
  • UNESCO: global focus not just DL
  • Neil Gaiman: 1 answer NOT what we do
Photo by Sergei Golyshev
20.

Marketing

Ned Potter
Photo by FAST.F!LMS
21.

Untitled Slide

  • All Marketing = communication
  • White noise: web reminders, websites
  • Appear where not expected
  • TAX office example
  • Personalise relationships
Photo by NASA's Marshall Space Flight Center
22.

Ethnography

Andy Priestner
Photo by rishibando
23.

Untitled Slide

  • Study of User experience
  • More personal, delves deeper
  • More balanced
  • Corporate ethnography of 1990s
  • It's the "new thing"
Photo by edhiker
24.

Summary

Apart from rockets = good...
Photo by Sergei Golyshev
25.

Untitled Slide

  • Communication
  • Adding value
  • Building trust & relationships
  • Collaboration outside and in
Photo by Timitrius

Victoria Bird