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Rising Stars Course

Published on Nov 27, 2015

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PRESENTATION OUTLINE

1.

RISING STARS

OUR JOURNEY
2.

PETS

PETS BEFORE PROFIT
Photo by Mark Philpott
3.

PETS

  • Refresher/updates
  • Five freedoms
  • Common pet report fails
  • Big push on siv & bottle cleanliness
  • Pet supplier standards
Took all the changes and up dates back to work
4.

AIM FOR PERFECTION

Photo by treevis
5.

PEOPLE

WE'RE A TEAM/WE HAVE FUN
6.

WHAT MAKES AN EFFECTIVE TEAM

  • Good communication
  • Common goal
  • Praise & Respect
  • Helping each other
  • Mix of personalities
7.

SERVICE

WE DO WHAT WE SAY WE'LL DO
Photo by : : carrie : :
8.

FISH 4 OPINION

  • Ran a training session
  • Praise & reward scheme in place
9.

NEGATIVES INTO POSITIVES

Negatives into positives.
Photo by id-iom
10.

COMMON CONFUSIONS & FRUSTRATIONS

  • Over priced
  • No stock
  • Queues
  • Fish customers
Photo by Cubmundo
11.

VIP

  • Making sure every customer is asked
  • VIP customers spend £5 more per transaction
  • Incentives for colleagues around VIP
12.

PROCESS

WE TAKE PRIDE IN WHAT WE DO & GET BETTER EVERYDAY
Photo by warren hanratty
13.

70% LOSS IS CAUSED BY PEOPLE......

  • 70% of people cause our loss
  • 70% can fix this
70% of people cause our loss but this means 70% can fix this.
14.

70% OF PEOPLE CAN FIX THIS

WE CAN DO THIS BY....
15.

EDUCATING COLLEAGUES

  • Back to basics
  • Refreshers
  • Reviews
  • Shoals
16.

ADD ON SALES

  • Location of your stock
  • Keep products like for like
  • Knowledgable/experienced colleagues
  • Plant tank faced & clean
Increased basket sales balance losses
17.

TILL AREA/SHOP TIDY

  • Helps with add on sales
  • More structured/organised store
  • Deters shop lifters
Perfect example plant tidiness as an add on sale
18.

FOLLOWING PROCEDURES

  • Paper work available ie; wastage sheets
  • Up to date
  • Making sure people understand how & when to fill these out
Photo by betta design
19.

SUMMARIZE

  • People course had the biggest impact
  • People made the difference in each course
  • Every course helped me grow & become better in my role
  • Made me ready for my next step within pets at home
Photo by ex_magician

Nel