Unit 5

put sb. on hold

age (v.)

multi-channel

query

response time

• the amount of time that a person or system takes to react or to deal with something
• e.g. The ambulance service is trying to reduce delays in response time.

loyalty

Unit 6

Linkedin

recruit

qualification

reference

advertise

candidate

shortlist

• a list of a small number of people or things that have been selected from a larger group and are being considered to receive an award, to get a job, etc.
• e.g. He's been short-listed for the position.

Discussion

• How are you going to find a job?
• What do you need to aply for a job?
• How will you prepare your interviews?
• What things are important for you when looking for a job?

Unit 7

aisle seat

baggage allowance

weight restrictions

hand baggage

• baggage= luggage
• baggage claim; more used in airlines

security scans

missed connection

self-service check-in