LISTENING

We suck at listening

• "That totally reminds me of a story!"
• "I can't believe that!"
• "I do that too!"

5 Steps to Better Listening

• Receiving 
• Understanding
• Remembering
• Evaluating
• Responding

Receiving

• Avoid Distractions
• Don't interrupt
• Don't rehearse your response

Understanding

• Ask Questions
• Clarify or Repeat
• Rephrase

Remembering

• Identify the main idea
• Familiarize the main idea
• Focus on details last

Evaluating

• Prepare your response
• Separate fact from opinion
• Note tone and body language

Responding

• Don't finish speakers sentences
• Address the speakers points
• Be natural!