Dan's Beliefs

On People

• Every company has a corporate culture
• Creating the corporate culture is NOT the CEO's job
• Ensuring a corporate culture flourishes IS the CEO's job
• People are NOT the company's most important asset
• Trust and respect are the foundation of good culture

On Companies

• Fundamental for built to last: hire well and fire well
• Diversity is necessary for success
• A successful company is extraordinary in three ways
• Culture trumps policy every time
• Hire for intelligence, judgement, loyalty, and integrity

On Communication

• Organizational walls grow organically
• Conducting meetings is hard but essential
• Unless FYI, an email contains only 1 TO recipient
• When people stop telling you the truth, you've failed
• Seek first to understand, then to be understood

On Leadership

• Everyone must lead, manage, and do
• Work yourself out of a job
• The best decisions are made in the field
• No one knows, a priori, what data will be necessary
• If you have enough information, something's wrong

On Managing

• There is no such thing as "not your job"
• There is no such thing as "not my job"
• Everything is a process
• Process can be bureaucracy-free
• Effectiveness trumps efficiency every time

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