Poor EX

@HilaryCorna

It's an open kitchen world

The Human Centric Era

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EX Costs

• Labor accounts for 69% of costs
• Average employee retention is 1.8 years
• Losing A-Player Talent costs 200% of annual salary

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 EX is a business process

Fidelity is not dead

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• Bumble
• Umpqua Bank
• Gravity Payments

New Business is Human-Centric

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• They have deep Employee empathy, regularly asking them for input to co-create their experiences in predefined rhythms

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• They evolve with their people; they don’t transform them

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• They spend just as much time on the employee then on the customer

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• They’re focused internally, ignoring buzzwords and silver bullets

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• They create responsive employee processes rather than reactive

Immediacy

Growth

Innovation

The Employee Experience

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• Trends in the HR landscape
• The need to develop employee-first mindset
• The financial benefit of fidelity

@HilaryCorna