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MORE DECKS TO EXPLORE

PRESENTATION OUTLINE

1.

EXAMPLES FOR SERVICE CHARACTERISTICS

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2.

TANGIBILITY

SPECIAL OCCASIONS , SPECIAL SERVICE
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3.

INSEPARABILITY

PRODUCTION DISTRIBUTION CONSUMPTION
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4.

VARIABILITY

EMPLOYEE TRAINING , SATISFACTION MONITORING, SOP
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5.

PERISHABILITY

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Hai Viet Tran1 Dinh